RemakeClipsUpdated 20 October 2026 · English
Confirmed technical failures
If a task definitively fails before a usable output is delivered, its reserved site credits are restored once. Restoring credits is distinct from a cash refund. A provider submission with uncertain status remains under reconciliation to prevent duplicate paid requests.
Completed output and creative differences
AI likeness and movement can vary. A completed output is not automatically eligible for a cash refund merely because it differs from your expectation. Contact support with its task reference so we can assess delivery problems.
Unused credits and payment problems
For an accidental or duplicate payment, unused credits, a suspected unauthorized charge, or a delivery defect, open a private support ticket with the order reference. We review requests individually and honor applicable mandatory consumer rights. Do not include full card details.
How to request help
Sign into the purchasing account and use Support tickets. A requested refund is not complete until confirmed by the payment provider; a bank’s processing time is separate from the app’s decision.